Refund Policy

Last updated: 9 September 2026

• 14-day refund on unused credits. Email support@statementtable.com within 14 days of purchase with your order email; we refund the unused portion of the pack pro rata (pages used × pack price per page is deducted). Refunds are issued by Polar to the original payment method, usually within 5–10 business days.
• Failed conversions are never charged. If a conversion errors out, no pages are deducted. If output is clearly wrong (e.g. the reconciliation check flagged most rows) tell us within 7 days and we credit those pages back.
• Credits never expire, so there is no expiry-related refund.
• Chargebacks: please contact us first; we resolve almost everything within one business day.

Your statutory consumer rights (EU/UK 14-day withdrawal, Turkish distance-selling rules) are unaffected. Note that by using credits before the withdrawal period ends you consent to immediate performance for the pages used.